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FAQ

  • Do you have jewelry items that don't appear online?

Yes. We are constantly getting new items although it takes a few days to upload them to our website. Please feel free to ask us if you don't find what you're looking for online.

 

  • How often do you add new jewelry items to your website?

Monthly. So check back often to see what's new.

 

  • I found a jewelry item on your website that I like. Is it available?

In general, all the jewelry items that appear on the website are available. Please feel free to consult us about any jewelry item so we may check on its availability. If it is not available, we may have a similar one to offer you.

 

  • What kind of certifications do your jewelry have?

All our jewels have a certificate made by our gemologist where the characteristics of the piece are detailed.

 

  • Are your stones natural, or are they treated or enhanced in any way?

All of our stones are 100% Natural Diamonds and have not been treated or enhanced in any way.

 

  • How do I measure my ring size?

You can use our convenient ring sizer from our website by clicking here.

 

  • Can I get an inscription engraved on my jewelry?

Sure! If the piece allows, we will gladly do it for additional cost.

 

  • How do you ship jewelry?

We ship via FedEx.

 

  • How long does shipment take?
Shipment lengths depend on its destination (shipping times are approximate).
To the USA/Canada 2-3 business days.

 

  • What are your shipping costs?

You will see the price reflected before finalizing your purchase.

 

  • May Tax and/or VAT apply to my order?

Yes, Tax and/or VAT may apply to your order. Please see the Taxes and VAT for more information.

 

  • What currency are the prices listed in?

All prices listed on the website are USD.

 

  • Can I pay by credit card?

You may pay by credit card, which uses Shopify Payments as a clearing company.

 

  • What payment methods do you accept?

All types of payments accepted by Shopify Payments.

 

  • Do you have a retail store?

Allara Jewels LLC. is an online virtual brand and does not have a physical retail store.

 

  • Where are your offices located?
Allara Jewels LLC.’s main office is located in:
14 NE 1st Avenue, Suite 900.
Miami, FL 33132.
Office: +1 (305) 358-7478.
Fax: +1 (305) 358-7478.

 

  • Do you have gemologists on staff?

Yes, we have a GIA gemologist.

 

  • What do I do if my ring does not fit when I receive it?

We are happy to resize the ring for you within 60 days. Simply e-mail us to arrange the resizing.

 

  • Is my deposit refundable?

In the event that you decide to cancel your purchase, all online deposits are fully refundable. Refunds will be completed via the same means of payment in which the purchase was made.

 

  • What is your return policy?

We offer a 30-day money-back guarantee, no questions asked. A refund will be given in the same method by which it was received, meaning towards the same account or credit card. Click here to learn more about our return policy.